Terms & conditions

Terms and conditions Lord Lou®

Lord Lou® offers exclusive pet furniture for sale on the internet and in the retail business. The general conditions of Lord Lou® apply to all agreements between Lord Lou and their customers. The customer acknowledges and accepts the conditions as set forth here below:

Product Descriptions

Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct. Measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software or printer. As all items are hand-made from natural materials there will be slight variations from item to item. Lord Lou® shall not be held liable for any inaccuracy in the information supplied.


An order is placed by filling in the form online and sending it to Lord Lou® or sending an order form by mail to Lord Lou®, or placing an order in a shop. The customer receives confirmation of his order by e-mail at the address indicated on the order form.

Delivery time

The average delivery time of the product is 5 (five) working days after receipt and acceptance of order and payment. When delivery cannot be made within the usual specified time, an estimated additional time for delivery will be provided with the acknowledgement of the order. If this is not satisfactory, a refund will be given.


All prices mentioned on the website of Lord Lou® are shown in Euros (€) and include V.A.T. (21%). Delivery charges are to be paid by the customer. Prices are applicable at time and acceptance of order. If prices for certain products have increased between time of order and time of delivery, the price at time of acceptance of order will apply.


Payment can be made by means of: iDEAL, Visa, or Master credit card Bank transfer – IBAN NL91ABNA 0622191551 ABN AMRO (NL) Cash on delivery


In the event that a Lord Lou® product is listed at an incorrect price due to technical error or error in pricing information, Lord Lou® shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price, whether or not the order has been confirmed and customer’s credit card or bank account has been charged. If customer’s credit card or bank account has already been charged for the purchase and the order is cancelled, Lord Lou shall issue a credit to customer’s credit card or bank account in the amount of the incorrect price.

Withdrawal Limits

Purchases may be returned for full reimbursement within 10 (ten) days of the receipt of the order. Shipping costs shall not be reimbursed and shall be borne by the customer.
Customers may wish to return any goods to Lord Lou® at: Cruquiuszoom37, 2142 EW Cruquius, The Netherlands. Lord Lou will make a full product(s) refund (excluding the cost of shipping the item to you) providing that the goods are returned in a clean, resalable condition in the original packaging. All notices of return of goods or complaints must be made in the first instance via e-mail at sales@lordlou.com  within 6 (six) working days of receipt of product.

Claims procedure

If a customer has a claim about a Lord Lou® product, the claim can be made to Lord Lou® within 6 (six) days of receipt of the order. This should be done in writing by e-mail, fax or by letter. Lord Lou® will contact customer within 3 (three) working days of receipt of claim.


Lord Lou® cannot be held liable for any damages caused by the incorrect and/or improper use of the product. The liability of Lord Lou® is always limited to the amount of the order/agreement.


In the event of major difficulty or dispute between the customer and Lord Lou®, the parties hereby agree to strive for an amicable settlement. Should this fail, any such dispute shall be submitted to the Dutch Court. The present terms and conditions shall be subject to Dutch Law. Should the present terms and conditions be translated, the Dutch version shall prevail over all others.


Lord Lou® is a Registered Trademark. The name and the intellectual property (idea, detailed execution and application) are subject to a claim that is legally protected by “De Merkplaats” of Amsterdam.

© Copyright by Lord Lou® 2015.

Legal action will be taken against any copyright infringement.